FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We accept order cancellations before the product is shipped. If you cancel the order, you will get a full refund. If the product has already been shipped, you will not be able to cancel the order.
How can I check the status of my order?
How can I check the status of my order?
You can track the status of your order in the page My Orders but to do this you need to log into your profile. Upon every change in the status of your order you will be notified immediately by email.
What should I do if I didn’t receive my order confirmation email?
What should I do if I didn’t receive my order confirmation email?
If you don’t receive your order confirmation email, please check your spam or junk folder. If it’s not there, contact our customer service team for assistance ( service@besqauto.com ).
Shipping
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally. Shipping times and costs will vary depending on the destination country.
How are shipping fees calculated?
How are shipping fees calculated?
Shipping fees are typically based on the size, weight, and destination of your order. For orders within the United States, we offer free shipping on most items. For international shipping, fees will be calculated at checkout.
How long does it take to make the delivery?
How long does it take to make the delivery?
Orders are processed, quality checked, and packaged within 2 days. Once shipped, delivery typically takes 2 to 6 business days within the USA. Please note that shipping times are estimated and may vary due to factors like address issues, customs clearance, or unforeseen delays. We will always keep you updated on your order’s progress and provide tracking information once your order ships. If there are any issues during shipping, such as a lost package, we will inform you promptly and resolve the situation.
What if my package is lost or damaged during shipping?
What if my package is lost or damaged during shipping?
If there are problems with the product during transportation, such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.
Returns and Refunds
Can I return items that are incorrect or non-compatible?
Can I return items that are incorrect or non-compatible?
If the item differs from what you ordered or is incompatible with your device, contact us within 7 days with photos or videos showing the issue.
Please note that slight variations in product logo or packaging from our website may not be eligible for return if the product functions as described.
How do I return a defective or damaged item?
How do I return a defective or damaged item?
Contact us within 7 days of receiving the item at service@besqauto.com, providing a photo or video of the issue.
After our review, we will process a full refund for defective or damaged items.
What should I do if I am unsatisfied with my product?
What should I do if I am unsatisfied with my product?
If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customer's responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.
How do I initiate a return?
How do I initiate a return?
Email service@besqauto.com with your order number, photos or video of the item, and shipping packaging to confirm your return. We will provide a return shipping label and further instructions.
How long does it take for a refund?
How long does it take for a refund?
PayPal refunds are processed within 48 hours.
Credit card refunds may take 7-14 business days, depending on your credit card company.
Payment
What payment methods will you accept?
What payment methods will you accept?
We accept payments via PayPal and major credit cards. This ensures a secure and seamless checkout experience for our customers.
How are my data protected via online payment?
How are my data protected via online payment?
No matter which payment method you may choose, your data will be 100% secured and only authorized institutions (such as the bank issuing your card) may access them. For payments with credit or debit card, we use the SSL (Secure Socket Layer) technology for encoding your data, and for extra protection we also support Secure payment.
How can I use the discount code?
How can I use the discount code?
Add the items that you want to order in your shopping cart. Copy your code and paste it in the field Enter your coupon code if you have one, then click the button Apply Coupon. If the code has been properly attached, your discount will be deducted from the price of the products in your shopping cart.
Products and Quality
Are your products tested for quality?
Are your products tested for quality?
We specialize in high-quality truck accessories, including rearview mirrors and side steps, designed for durability and performance.
How do I ensure the product will fit my truck?
How do I ensure the product will fit my truck?
Our products are engineered and tested by a team of automotive experts to guarantee they meet high safety and performance standards.
What makes your products different from others on the market?
What makes your products different from others on the market?
Our commitment to OEM-level quality, innovative design, and thorough testing sets our products apart, ensuring reliability and customer satisfaction.