At BESQ AUTO, we are committed to providing high-quality products and ensuring your satisfaction. That's why we offer a comprehensive 1-Year Warranty on all our products.
Warranty Coverage
Our 1-Year Warranty covers any manufacturing defects and issues related to the quality and durability of our products. If you experience any problems with the mirrors or any other item you purchased from us, we are here to assist you.
What’s Covered:
- Manufacturing defects or malfunctions that occur under normal use.
- Issues that affect the product's functionality or performance.
- Defects in materials or workmanship that compromise the product.
What’s Not Covered:
- Damage caused by misuse, unauthorized repairs, or accidents.
- Wear and tear due to improper use or neglect.
- Any damage resulting from external factors, such as collisions or environmental conditions.
How to Request Warranty Service
If you encounter any issues with your product within the 1-year period, please follow these steps to request a warranty service:
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Contact Us: Reach out to our customer service team at service@besqauto.com with your order number, a description of the issue, and any supporting photos or videos of the defect.
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Warranty Evaluation: Our team will assess the issue to determine if it falls within the terms of our warranty policy.
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Return and Repair/Replacement: If the warranty claim is approved, we’ll guide you through the return process and arrange for either a repair or replacement of the defective item at no extra cost to you.
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Refund Option: In cases where a repair or replacement is not possible, a refund will be issued according to our refund policy.
Important Notes:
- To make a warranty claim, the product must be within the 1-year warranty period.
- Products should be used as intended and maintained according to the guidelines provided in the product manual.
- Proof of purchase (order number or receipt) is required for all warranty claims.
Customer Support
If you have any questions or need assistance, feel free to reach out to us at service@besqauto.com. Our customer service team is available to help resolve any issues quickly and efficiently.